FAQ about telework at SINTER

SINTER is participating in a partial telework pilot project. What does that mean?

The partial telework model at UFSC is regulated by Ordinance no. 470/2023/GR, which establishes guidelines, criteria and general procedures for the implementation of telework pilot projects in all UFSC units. This means that, for a period of one year, the University staff will be able to choose to work from home up to 3 days a week and must perform in-person services at the unit in which they work for at least 2 days a week.

When did the partial telework pilot project start at SINTER?

The partial telework pilot project started at SINTER on 10 May 2023. The staff’s work schedule is produced monthly and made available here.

Are all of SINTER's staff members participating in the partial telework pilot project?

Yes, except for the Director of International Relations, who, according to the Ordinance no. 470/2023/GR, cannot participate in the project due to the position she holds.

How will in-person services be provided during the partial telework pilot project?

Maintaining in-person services is a condition for telework to take place. Thus, whenever you come to SINTER, you will be served by the staff working in-office, without any prejudice to your needs.

What does it mean to be served?

Being served means that a member of our staff will receive your request and forward it to the responsible person or even solve your need.

How do I know if the person responsible for my request will be at SINTER?

We have made available on our website the work schedules of each staff member. We have also provided their contact information. So, if the person responsible for your request is teleworking, you can reach them through any of the available communication channels.

What will be the telework hours?

The staff’s working hours is generally 8 hours a day. However, our office is open to the public from 10 am to 4 pm, so that the UFSC community, especially students, can visit us during lunch hours. During the rest of the working hours (for example: from 8 am to 10 am and from 4 pm to 5 pm), the office is closed so that the staff has time to work on the requests generated on the day, as well as on those arriving through other service channels. During telework, the same schedule will be observed. Work at SINTER has been organized this way since 2012, so this is not due to the partial telework pilot project.

Where can I find information about who is responsible for my request?

On this page you will find a list of topics and the respective person responsible for each topic, accompanied by their work plan (in-office and telework schedule) and the ways you can contact them.

I want to evaluate the service provided, how do I do it?

We have a specific form for you to evaluate our services, available here. We reinforce the importance of participating in the evaluation, so that we can keep improving our work.

How will service through WhatsApp Business work?

WhatsApp Business is a way to facilitate the communication between users and staff. Each member of the staff, according to their work specificities, will inform whether they will receive calls, messages or both through the app. In addition, they will inform the hours in which they are available to reply messages.

Will all services be provided through WhatsApp Business?

WhatsApp Business is a tool that seeks to enable immediate communication between users and staff, in the absence of a face-to-face service. This means that the staff can ask users to forward their request by email or other means, especially when involving the sending and receiving of documents.